Frequently Asked Questions
Everything you need to know about your beauty experience with FA.
Are FA products cruelty-free and vegan?
Yes, all FA beauty products are 100% cruelty-free. We do not test on animals, and the majority of our range is vegan-friendly. Please check the specific product description for the vegan seal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination but generally range from 7-14 business days.
What is your return policy for opened skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days for store credit or an exchange, even if it has been opened.
Can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find the right shade for my skin tone?
You can use our Virtual Try-On tool on each product page or consult our 'Shade Match' guide. If you are still unsure, our beauty experts are available via live chat to assist you.